Frequently Asked Questions
Everything you need to know about your Collection Cosmetics experience.
Are Collection Cosmetics products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers who do.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer vegan-friendly products?
Many of our products are vegan. You can find a full list of ingredients on each product page, and vegan items are clearly labeled with a 'Vegan' badge.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.